HOW DO I USE THE SERIES?	WHAT DOES THE SERIES COVER?		LINKS
Programmes Available 24/7 Global Access Self-Assessment	Series overview
	1. Facing The Facts	1 Million preventable injuries and 98,000 deaths a year in US hospitals. Studies in the UK, Australia, New Zealand and Denmark show a startling similarity, with 10% of hospital patients being harmed. Why do such things happen to good people trying to do a good job? Healthcare professionals fear catastrophic human failure, so why do many organisations have no systemic measures to manage error?
Broadcast Quality Cultural Change Raise Awareness	2. Changing The Culture	Creating a Just Culture. Changing relationships - identifying hazards ahead of time. Which teams have the best outcomes? Why self criticism is vital - a 6 Point Cultural Health Check.
	3. Why Things Go Wrong	We can't eliminate error but we can manage it. Why relying on a good safety record can be dangerous. The Person Model vs The System Approach. Good outcomes, like bad outcomes, are a team effort.
Large Format Training Reference	4. Building Resistance To Error	Why do different kinds of people make the same kinds of error? Removing error traps. Making Medication Safer - the Trigger Tool - Barcodes. Stopping errors from hurting people.
	5. A Safer System	Sick patients in sick systems - Why blame doesn't work. The danger of learned helplessness - Crude data - crude outcomes. Error management at every level: individual - team - institution. Investing in Safety - A Lifelong Commitment.